Terms
This Privacy Policy outlines the practices and procedures applied by TMS CONSULTANTS LTD (“we,” “us,” or “our”) regarding the collection, use, and disclosure of information when you visit our Business-to-Business (B2B) website. We prioritise the security and privacy of your personal information and are committed to protecting your privacy. Please read this Privacy Policy carefully to understand how we handle your information.
1. Collection of Information
1.1 Non-Personal Information
When you visit our B2B website, we may collect certain non-personal information automatically. This includes information about your internet protocol (IP) address, browser type, device type, operating system, the website that referred you to us, and the pages you accessed on our website. This non-personal information does not identify you personally and is collected for statistical purposes only.
1.2 Analytics Plugins
Our website employs analytics plugins which assist in measuring site traffic and usage. These plugins collect and analyse non-personal information, as mentioned above. The data collected through these plugins is used solely for the purpose of improving our website and enhancing the user experience. No personally identifiable information is collected via these analytics plugins.
2. Use of Information
2.1 Non-Personal Information
The non-personal information we collect helps us understand your preferences and behaviors, enabling us to optimize and improve our website content, design, and functionality. This information is used solely for statistical purposes and is not linked to any personally identifiable information.
3. Disclosure of Information
3.1 Third-Party Services
We do not sell, trade, or otherwise transfer your personally identifiable information to external parties unless we have obtained your consent or are required by law to do so. However, we may share non-personal information, such as website usage and traffic statistics, with trusted third-party service providers for analytical or marketing purposes. These third parties are obligated to keep this information confidential and use it solely for the purposes we specify.
4. Third-Party Payment Processor
4.1 Payment Processing
We utilize a third-party payment processor, Stripe, to handle all payment transactions securely. During the payment process, you will be redirected to Stripe’s website, where you will enter your payment information. Please ensure you review Stripe’s Privacy Policy carefully before providing your personal information. We do not collect or store any payment data you enter during the payment process.
5. Information Security
5.1 Data Security Measures
We have implemented industry-standard technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. Despite these efforts, no electronic storage or transmission can guarantee absolute security. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
6.1 Access and Correction
You have the right to access, correct, or update any personally identifiable information we hold about you. If you would like to review or modify your personal information, please contact us using the information provided below.
7. Changes to this Privacy Policy
7.1 Amendments
This Privacy Policy may be updated from time to time to reflect changes in our practices or in applicable laws. Any revisions will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please don’t hesitate to contact us:
Last Updated: January 2025
2025 TMS Consultants Ltd trading as WiseOwl.Design, registered in England. No. 8190796. ICO No. ZB136784
Refund Policy
Our Commitment to Quality
At WiseOwl.Design, we pride ourselves on delivering high-quality website design services that meet our clients' expectations. We are dedicated to bringing your vision to life through innovative and effective web design solutions.
No-Refund Policy
We maintain a strict no-refund policy for our website design services. Once a project has commenced, we do not offer refunds under normal circumstances. This policy is in place to ensure that we can allocate our resources effectively and maintain our commitment to delivering exceptional results for all our clients.
Exception: Company Fault
While we strive for excellence in all our projects, we acknowledge that rare situations may arise where we fail to deliver the agreed-upon work due to our own fault. In such exceptional circumstances, we will review the case and may consider a refund. These situations will be evaluated on a case-by-case basis.
Client Responsibilities
To ensure a smooth and successful project, we expect our clients to:
Provide clear and timely communication throughout the design process
Offer feedback and approvals within agreed-upon timeframes
Supply all necessary content and materials as requested
Your active participation is important in achieving the desired outcome for your website design project.
Dispute Resolution
In the unlikely event of a dispute regarding our services or this refund policy, we are committed to finding a fair and amicable resolution. We encourage open communication and will work diligently to address any concerns you may have.
Questions or Concerns?
If you have any questions about our refund policy or would like to discuss your project, please don't hesitate to contact us via our contact form.
We appreciate your understanding and look forward to creating an outstanding website for your business.
© 2025. TMS Consultants Ltd., trading as Wise Owl Design registered in England. No. 8190796. ICO No. ZB136784
Designed by WiseOwl.Design
Terms & Privacy